Last Updated: 29-August-2026

At Watch Vault, we want every customer to be satisfied with their purchase. If you receive a product that is damaged, defective, incorrect, or otherwise qualifies under our return policy, you can contact us within 7 days of receiving your order.

Return Eligibility

To be eligible for a return or exchange, the product should:

• Be unused and in its original condition.
• Include the original box, packaging, tags, manuals, warranty card, and accessories where applicable.
• Not show signs of wear, scratches, damage, modification, or misuse.
• Be returned within the specified return period.
• Include the original order or purchase details.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. We may ask you to provide clear photos or videos of the product, packaging, and shipping label so our team can review the issue.

Change of Mind

Returns due to a change of mind may be accepted only if the product meets our return conditions and has not been used. Shipping or other applicable charges may be the customer's responsibility.

Exchange

If your return is approved and you request an exchange, we will provide a replacement subject to product availability. If the requested product is unavailable, we may offer another suitable solution.

Return Shipping

Once your return request has been approved, our team will provide instructions regarding the return shipment. Depending on the reason for the return, return shipping costs may be paid by the customer or Watch Vault.

Inspection

All returned products are inspected before a return, exchange, or refund is approved. Products that do not meet the required return conditions may be rejected or may qualify for a partial solution.

Return Approval

Please do not send a product back without contacting us first. Returns sent without prior approval may not be accepted.

Contact Us

For return or exchange requests:

Email: watchvaultcollection@gmail.com
Phone: +92 315 2686173